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Where can I send my inquiries / orders?

You can send your inquiries / orders directly to our customer service by e-mail.


Is there a minimum order value?

The minimum order value is 75.00 € net (value of goods). Please note that we charge an additional fee of 20.00 € for order under 75.00 €.


How much are the shipping costs?

The shipping costs depend on the weight / volume of the shipment and the respective destination country. The amount of the shipping costs will be communicated to you with your offer / order confirmation.


What shipping options are available?

Within Germany, your order will be shipped with UPS. Deliveries within the EU are standard made by UPS.

We also offer you the option of using your customer´s own account number of your parcel service. Please provide this information as part of your order or contact our customer service by e-mail. We will find together an optimal solution for you.


Which payment methods do you accept?

We will only accept bank transfer and therefore payment by credit card or PayPal is not possible.


Where can I find the correct bank details?

You can find the bank details in the footer of the order confirmation and in the invoice.


Where can I find the VAT ID of uwe electronic GmbH?

The VAT ID can be found on our website at legal notice


How does the ordering process work?

After receiving your order by e-mail, you will receive an order confirmation from us as soon as possible. You will find the planned delivery time in this order confirmation.


How can I change / cancel orders?

For orders that you wish to chance or cancel, please send an e-mail to our customer service with the exact description of your request. We will check how far your order has progressed in the process and let you know the possibilities.


How can I complain a defective product or an incorrect quantity?

Please send an e-mail to our customer service. Please include as many details as possible in your e-mail (order number, article number, quantity etc.)


Where can I find the ISO certificates from uwe electronic GmbH?

ISO certificate is a globally recognized standard that defines the requirements for effective quality management in our company. uwe electronic GmbH has been ISO9001 certified since 2010.

You can download our ISO certificate from our website under downloads.


Where can I find datasheets / CAD / 3D and STEP files?

All product relevant information can be found on the respective product pages of our website and can be downloaded there. Do you have any questions? Please contact our customer service – we are here to help you.


Where can I apply for a job?

You can find our open job advertisements on our website under jobs. We look forward to receiving your application.


What is a transport insurance?

Since the liability limit of shipping service providers is €500, uwe electronic generally insures all shipments with goods value of over €500 against unforeseen damage or loss during shipping by parcel service providers. The insurance premium is charged to our customers depending on the value of the goods and is 1% of the value of goods.

The risk of damage from “ex-works” shipments of ordered goods lies with our customers, in this way uwe electronic contributes to higher safety on financial losses for the benefit of our customers. The decision whether or not to insure the goods against transport damage or loss is up to our customers. If a customer decides not to use the transport insurance with uwe electronic, we ask this customer to confirm us once by e-mail, that the company is a so-called “waiver- or prohibition customer” and does not want the transport insurance. At that moment, we will deposit this information in our master data of this company and no longer charge costs for insuring a transport. We ask our customers to be aware that further shipments are no longer insured by us.

Please do not hesitate to contact us if you would like additional information on the subject of transport insurance. We are grateful to provide you with information.