+49 89 4411900   |   aus Freude am Support. — we love to support you — au plaisir de vous assister

Where can I send my inquiries / orders?

You can send your inquiries / orders directly to our customer service by e-mail.

Is there a minimum order value?

The minimum order value is 75.00 € net (value of goods). Please note that we charge an additional fee of 20.00 € for order under 75.00 €.

How much are the shipping costs?

The shipping costs depend on the weight / volume of the shipment and the respective destination country. The amount of the shipping costs will be communicated to you with your offer / order confirmation.

What shipping options are available?

Within Germany, your order will be shipped with UPS. Deliveries within the EU are standard made by UPS.

We also offer you the option of using your customer´s own account number of your parcel service. Please provide this information as part of your order or contact our customer service by e-mail. We will find together an optimal solution for you.

Which payment methods do you accept?

We will only accept bank transfer and therefore payment by credit card or PayPal is not possible.

Where can I find the correct bank details?

You can find the bank details in the footer of the order confirmation and in the invoice.

Where can I find the VAT ID of uwe electronic GmbH?

The VAT ID can be found on our website at legal notice

How does the ordering process work?

After receiving your order by e-mail, you will receive an order confirmation from us as soon as possible. You will find the planned delivery time in this order confirmation.

How can I change / cancel orders?

For orders that you wish to chance or cancel, please send an e-mail to our customer service with the exact description of your request. We will check how far your order has progressed in the process and let you know the possibilities.

How can I complain a defective product or an incorrect quantity?

Please send an e-mail to our customer service. Please include as many details as possible in your e-mail (order number, article number, quantity etc.)

Where can I find the ISO certificates from uwe electronic GmbH?

ISO certificate is a globally recognized standard that defines the requirements for effective quality management in our company. uwe electronic GmbH has been ISO9001 certified since 2010.

You can download our ISO certificate from our website under downloads.

Where can I find datasheets / CAD / 3D and STEP files?

All product relevant information can be found on the respective product pages of our website and can be downloaded there. Do you have any questions? Please contact our customer service – we are here to help you.

Where can I apply for a job?

You can find our open job advertisements on our website under jobs. We look forward to receiving your application.